Keyboard doesn't show up after Android erase

[bande]

Hello all,

I am performing tests with Meraki MDM. I have an android device correctly enrolled. I have sent the ERASE DEVICE command via the dashboard, and it has rebooted.

Then it asks me the PIN. I enter it. I go to Settings-> Factory Reset, and I have to enter my PIN once more. But the keyboard wont't show up. In fact, it doesn't show up in chrome or any other application after the DEVICE RESET was sent.

It's a Huawei model.

¿Any help on this?

Thanks!

[BlakeRichardson]

Android is a funny beast given that its different for each manufacturer that uses it. Have you got a different brand of phone you can try this with to confirm the issue is related to the phone? 

Also is there a System update for the device?

[bande]

Hello.


I solved it with a factory reset. Now is working OK. But you're right. Each manufacturer has its flavour of Android....


Thanks for your help and kind regards!