Device was deleted from Dashboard without being wiped - Cannot re-enroll device

FM87
New here

Device was deleted from Dashboard without being wiped - Cannot re-enroll device

Hey, we currently have a dozen android tablets that are currently enrolled on our MDM. Unfortunately we had to delete 2 a few months back as we did not have enough licenses but they were not wiped when they got deleted from the dashboard.

 

My issue is  that I now cannot factory reset the tablets as meraki SM is blocking that and enrolling them with a QR code is obviously not possible.

 

I scoured through this forum and saw a couple issues like mine but no solutions provided in those made any sense.

 

Would anyone know of a work around? Those tablets are Galaxy's Tab A7 on Android 11 and being enrolled through Device Owner Mode - Android Enterprise Nougat.

 

Thank you!

3 REPLIES 3
Inderdeep
Kind of a big deal
Kind of a big deal

@FM87 : I would recommend you to have a support ticket for that. 

Regards/Inder
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BlakeRichardson
Kind of a big deal
Kind of a big deal

Can you plug them into a device and erase them that way or force the devices into recovery mode and erase them?

PhilipDAth
Kind of a big deal
Kind of a big deal

I would use the Samsung recovery mode, wipe and re-setup.

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