Can't look up enrolled devices by Serial Number?

[MrDavo]

Hi Everyone,

I am using the legacy version of SM (System Manager) as an Admin account.

When I attempt to search for an enrolled device by Serial Number no results are displayed in the dashboard.

However if a colleague of mine uses his account he is easily able to search by serial number.

My account settings (under Organization > Administrators) look identical to my colleagues.

Can anyone please suggest how I can enable serial number lookup for my account?

Kind Regards,

Davo

[alexis_cazalaa · Accepted solution]

Hi,

the search function is based on what column you actually chose.

On your device list, click the + sign at the top right and select "Serial"

[kYutobi]

[MrDavo]

Thanks mate! You're a Legend 🙂