Hi, We are having a problem with an app our developer wrote not working when it is under Meraki MDM. It works fine on a device without Meraki but on a Meraki device when we go to take a picture it gives us an error of
"Information: Camera Issue 20 [Close]"
The app has several buttons to turn the camera on, the first 2 bring up the camera preview with a line for scanning barcodes. The 3rd button just brings the camera preview itself up, no barcodes.
The camera is not blocked in Meraki Android Restrictions.
The first 2 buttons that capture a barcode work fine. For that to work it popped up a permission message about allowing it when we used it the first Time, we allowed that permission. It works fine, but lower 3rd button to take a regular picture gives the error and never gives a permission pop up.
The 3rd camera button is using the same camera as the other 2 buttons are using so I would assume the permission for the other buttons would also allow the 3rd one.
In the "Setting | Apps & notifications | {Application} | Permissions" it shows Camera and Storage.
Also confirmed via ADB that the camera has permissions:
adb shell dumpsys package com.co.PackageName
runtime permissions:
android.permission.READ_EXTERNAL_STORAGE: granted=true, flags=[ POLICY_FIXED ]
android.permission.CAMERA: granted=true, flags=[ POLICY_FIXED ]
The app is written in Cordova. I am currently installing it via
adb install appname
but when we first started receiving the error I was installing through "System Manager | Apps | Custom | Upload App"
I did see this post:
https://community.meraki.com/t5/Mobile-Device-Management/Android-the-Work-Profile-for-MDM-and-the-ca...
But
* that post is about Work Profiles, we don't use that, we take the phone over completely via Meraki Managed Android Enterprise.
* The post also mentions a blacklist with nothing in it to get the cam working. I already did that to get the top barcode camera buttons working (but I had to actually BL something (used: com.google.android.talk) to get it working.
How can we get Meraki to allow the camera? Is there a Meraki setting we can change? Is the something code wise we can try? The dev has tried several things already but we keep getting the error.
Device is a Chainway C66 with Android 9
https://www.chainway.net/Products/Info/58
