Hi, We are having a problem with an app our developer wrote not working when it is under Meraki MDM. It works fine on a device without Meraki but on a Meraki device when we go to take a picture it gives us an error of   "Information: Camera Issue 20 [Close]"   The app has several buttons to turn the camera on, the first 2 bring up the camera preview with a line for scanning barcodes. The 3rd button just brings the camera preview itself up, no barcodes.   The camera is not blocked in Meraki Android Restrictions.   The first 2 buttons that capture a barcode work fine. For that to work it popped up a permission message about allowing it when we used it the first Time, we allowed that permission. It works fine, but lower 3rd button to take a regular picture gives the error and never gives a permission pop up.   The 3rd camera button is using the same camera as the other 2 buttons are using so I would assume the permission for the other buttons would also allow the 3rd one.   In the "Setting | Apps & notifications | {Application} | Permissions" it shows Camera and Storage.   Also confirmed via ADB that the camera has permissions:   adb shell dumpsys package com.co.PackageName   runtime permissions: android.permission.READ_EXTERNAL_STORAGE: granted=true, flags=[ POLICY_FIXED ] android.permission.CAMERA: granted=true, flags=[ POLICY_FIXED ]   The app is written in Cordova. I am currently installing it via   adb install appname   but when we first started receiving the error I was installing through "System Manager | Apps | Custom | Upload App"   I did see this post: https://community.meraki.com/t5/Mobile-Device-Management/Android-the-Work-Profile-for-MDM-and-the-camera/td-p/17815   But   * that post is about Work Profiles, we don't use that, we take the phone over completely via Meraki Managed Android Enterprise.   * The post also mentions a blacklist with nothing in it to get the cam working. I already did that to get the top barcode camera buttons working (but I had to actually BL something (used: com.google.android.talk) to get it working.   How can we get Meraki to allow the camera? Is there a Meraki setting we can change? Is the something code wise we can try? The dev has tried several things already but we keep getting the error.    Device is a Chainway C66 with Android 9 https://www.chainway.net/Products/Info/58 ... View more

Hello, We have several iOS devices in the field at customer sites. We are coming up to where we need to update the Apple Push cert and the Apple DEP token soon. We are not completely sure of what can and cannot be changed without messing this up as far as already installed devices are concerned. I am wanting to have this go as smoothly as possible as we have 80+ device at spread out over 30-40 customers many with several separate sites.   1) Does the DEP token need to be created by the same person who created it originally or can it be done by anyone who has the access/authority on business.apple.com without needing to reinstall the profiles?   The Push cert says you need the same person or else you would need to reinstall the  the Meraki Management profile each device. While we remember the account the Push cert was made under we don't remember the one the DEP token was made with.   I am assuming that it can be done by anyone who has the access/authority on business.apple.com since the config page and the documents "Renewing a DEP Token" don't say otherwise but I am hoping someone can tell me for sure that is the case.   2) I am assuming that when we update either of those that the devices just figure it out the next time they connect to the network. What happens if a device is offline at the time the cert or token is changed? Will it Just see everything as ok next time it connects or does it know on the device that the old one expired even if it isn't connected to a network? Our customers sometimes turn off or keep the devices in areas with no WiFi/cell access for periods while employees go on vacation or other absences.   3) Not directly related to the above two but it is in the token part of the config screen: Are we able to change the default network (Organization > MDM > Apple DEP Servers > Server > Edit > Default Network) at anytime or would we need to reinstall all the profiles? When we originally set up we use the customer we were installing to first as the default network, now that we have one for the company I work for we would like to change it to that one so newly purchased devices go right into that network to make it easer to set up. I didn't see any of the things I asked about in the online documentation but there is a chance I missed it. Any help or guidance is appreciated. Thanks! ... View more