Unable to unenroll

New here

Unable to unenroll

Our iPads didn't contact our MDM server since 2020...
We need to push a new profile on them but we can't. 

What i tried is : 
- Un-enroll device from meraki,
- Re-enroll device from QR Code/Web link

Both didn't work.

I'm unable to remove meraki profile directly from the iPad, and when I try to install the new profile I get a message saying that new entity is different from the old one. 

Any advice? 

Kind of a big deal

Re: Unable to unenroll

@mmoreira1  I would factory reset the device and start again. 



Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
Kind of a big deal

Re: Unable to unenroll

Are you sure you didn't let the enrollment certificate expire?

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