Unable to unenroll

mmoreira1
New here

Unable to unenroll

Our iPads didn't contact our MDM server since 2020...
We need to push a new profile on them but we can't. 

What i tried is : 
- Un-enroll device from meraki,
- Re-enroll device from QR Code/Web link

Both didn't work.


I'm unable to remove meraki profile directly from the iPad, and when I try to install the new profile I get a message saying that new entity is different from the old one. 

Any advice? 

2 REPLIES 2
BlakeRichardson
Kind of a big deal

Re: Unable to unenroll

@mmoreira1  I would factory reset the device and start again. 

 

 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
PhilipDAth
Kind of a big deal

Re: Unable to unenroll

Are you sure you didn't let the enrollment certificate expire?

Get notified when there are additional replies to this discussion.
Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.
Labels