Bug report : Error: The profile “Privacy and Lock” is invalid.

[FranckS]

Hi.

I'm struggling deploying this profile on various iPhone or iPad with iOS 16 or iPadOS 15.

It worked one time on a device but it never worked on a second test on the same device.

The profile has nothing more allowing user-initiated activation lock.

The error message in the devices details is "Error: The profile “Privacy and Lock” is invalid."

Regards.

Franck

[FranckS]

Error details

Code: 1000

Domain: MCProfileErrorDomain

Error: The profile “Privacy and Lock” is invalid.

Error: Empty profile

[BlakeRichardson]

You might need to contact support as that error message is saying the profile is empty. Are you sure you clicked save after adding in the activation lock payload? 

[FranckS · Accepted solution]

Hi. I can't contact the support as I still have a legacy enterprise instance. But I found a workaround. Following the "empty profile" error, I added another payload to the profile (in my context it was a restrictions payload) and then the profile started to deploy correctly. So I was eventually able to get my test devices set their User-Initiated Activation Lock. I didn't see the issue last summer because I originally had a Web Clip payload attached to the profile, which was removed afterwards. If someone at the support reads this message, there's something to check.