Apple configurator

[Kathy3530]

I am attempting to add Meraki management to ipads using the Apple configurator. I have followed the instructions to create the account in the configurator, but when I attach an Ipad and run execute the process, these are the messages I get:

An unexpected error has occurred with Ipad Profile installation failed. A connect to the server could not be established.

 or

profile:meraki_sm_mdm.mobileconfig: the selected profile does not contain a WI-Fi payload

or

Provisional enrollment failed. the cloud configuration server could not be verified

I opened a case in the dashboard, but I am not getting this resolved. Has anyone else had this issue with a solution?

[alemabrahao]

isco Meraki’s Mobile Device Management product Meraki Systems Manager (SM) has reached End-of-Sale. For more information or timeline details for End-Of-Sales (EOS), End-Of-Support (EOST), and/or End-Of-Life (EOL) please see the End-Of-Life Policy, and/or the End-of-Life (EOL) Products and Dates knowledge base article.

https://documentation.meraki.com/Platform_Management/SM_-_Endpoint_Management/Product_Information/Me...

[PaulF]

Whilst most Apple processes are well thought out, managing devices manually using Apple Configurator are, shall we say, sub optimal.

Whilst you have your devices connected, I would try to either:

1. Provision them with a wifi profile, or;

2. as part of your blueprint, if using one, or provisioning workflow, include a wifi profile

Apple make the assumption that you'll want to streamline the device setup (including MDM enrollment), which includes getting the device online.

[Kathy3530]

Thank you for the advice. The issue I have when I download the wifi profile from the dashboard, I get an error message:

profile:meraki_sm_mdm.mobileconfig: the selected profile does not contain a WI-Fi payload

Is there something more I need to do before clicking the download button ?

[PaulF]

I'd raise a case, @Kathy3530 You're support engineer will have much greater visibility than I have!