Meraki

Kathy3530

I am attempting to add Meraki management to ipads using the Apple configurator. I have followed the instructions to create the account in the configurator, but when I attach an Ipad and run execute the process, these are the messages I get:

An unexpected error has occurred with Ipad Profile installation failed. A connect to the server could not be established.

or

profile:meraki_sm_mdm.mobileconfig: the selected profile does not contain a WI-Fi payload

or

Provisional enrollment failed. the cloud configuration server could not be verified

I opened a case in the dashboard, but I am not getting this resolved. Has anyone else had this issue with a solution?

alemabrahao

isco Meraki’s Mobile Device Management product Meraki Systems Manager (SM) has reached End-of-Sale. For more information or timeline details for End-Of-Sales (EOS), End-Of-Support (EOST), and/or End-Of-Life (EOL) please see the End-Of-Life Policy, and/or the End-of-Life (EOL) Products and Dates knowledge base article.

https://documentation.meraki.com/Platform_Management/SM_-_Endpoint_Management/Product_Information/Me...

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.

PaulF

Whilst most Apple processes are well thought out, managing devices manually using Apple Configurator are, shall we say, sub optimal.

Whilst you have your devices connected, I would try to either:

1. Provision them with a wifi profile, or;

2. as part of your blueprint, if using one, or provisioning workflow, include a wifi profile

Apple make the assumption that you'll want to streamline the device setup (including MDM enrollment), which includes getting the device online.

Kathy3530

Thank you for the advice. The issue I have when I download the wifi profile from the dashboard, I get an error message:

profile:meraki_sm_mdm.mobileconfig: the selected profile does not contain a WI-Fi payload

Is there something more I need to do before clicking the download button ?

PaulF

I'd raise a case, @Kathy3530 You're support engineer will have much greater visibility than I have!

Kathy3530

Thanks for your help. I am just waiting for answer. They are not the fastest to respond. Just thought there may be some other things I could try. Happy Ground Hogs day!

BlakeRichardson

@Kathy3530 Have you got Wifi settings included in the overall settings you are pushing to the devices?

If you found this post helpful, please give it Kudos. If my answer solves your problem, please click Accept as Solution so others can benefit from it.