Apple Configurator Enrollment Change?

[ZachL54]

Hello! 

I've been enrolling devices via Apple Configurator and Apple Business Manager for years and have never had issues. I haven't had to enroll any in quite some time (maybe 6 months).

All of the sudden, it is asking me for a username and password to login. Our entire environment is SSO and my creds do not work.

My process is a manual enrollment to ABM. Select Meraki as the MDM. Then automated enrollment. 

This has me totally stumped and any help would be appreciated.

Thank you!

[thaack]

How are you manually enrolling devices into ABM? Configurator?

Where is it asking you for a username and password to log in?

• On the Device?
• In Apple Business Manager?
• In Meraki Dashboard?
• In Apple Configurator?

[Mloraditch]

This would not be an SSO login. This would your Apple ID:

https://support.apple.com/guide/apple-configurator/sign-in-apdd9bcf94b8/ios

You may be able to see an account that will work in your Organization, MDM settings under Apple VPP. At least for us the account we use for VPP is also used for ABM

[ZachL54]

It was asking for my Meraki MDM credentials.

I figured out that I had moved the device to a new MDM network that had authorization enabled by default.

Thank you both for your quick replies.

[BlakeRichardson · Accepted solution]

@ZachL54 glad you have it sorted but I would suggest using ADE if you can, it makes the enrolment process much easier. All you need to do it provide your ABM organisation ID to your Apple authorised reseller and they can have the devices loaded into ADE at the time of purchase. 

[ZachL54]

We do for large orders. But if I want to buy a single device for testing, I typically just enroll via ABM to ADE. 

Thanks,

Zach

[BashBeber]

That sounds super frustrating, especially when things have been smooth for so long. The fact that it’s asking for a username and password out of nowhere makes me think there might be some kind of change or update on the Apple Business Manager (ABM) side, or maybe something got out of sync with your SSO credentials.

[BashBeber]

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That does sound frustrating, especially when things were working smoothly before. It’s possible there was a recent change or update on the Apple Business Manager (ABM) side, or perhaps something got out of sync with your SSO credentials. I’d recommend checking if there were any recent updates or notifications from ABM. You could also try re-syncing your SSO settings or resetting your credentials to see if that resolves the issue. If the problem persists, reaching out to ABM support might help clarify things.