Apple Configurator Enrollment Change?

[ZachL54]

Hello! 

I've been enrolling devices via Apple Configurator and Apple Business Manager for years and have never had issues. I haven't had to enroll any in quite some time (maybe 6 months).

All of the sudden, it is asking me for a username and password to login. Our entire environment is SSO and my creds do not work.

My process is a manual enrollment to ABM. Select Meraki as the MDM. Then automated enrollment. 

This has me totally stumped and any help would be appreciated.

Thank you!

[thaack]

How are you manually enrolling devices into ABM? Configurator?

Where is it asking you for a username and password to log in?

• On the Device?
• In Apple Business Manager?
• In Meraki Dashboard?
• In Apple Configurator?

[Mloraditch]

This would not be an SSO login. This would your Apple ID:

https://support.apple.com/guide/apple-configurator/sign-in-apdd9bcf94b8/ios

You may be able to see an account that will work in your Organization, MDM settings under Apple VPP. At least for us the account we use for VPP is also used for ABM

[ZachL54]

It was asking for my Meraki MDM credentials.

I figured out that I had moved the device to a new MDM network that had authorization enabled by default.

Thank you both for your quick replies.

[BlakeRichardson]

@ZachL54 glad you have it sorted but I would suggest using ADE if you can, it makes the enrolment process much easier. All you need to do it provide your ABM organisation ID to your Apple authorised reseller and they can have the devices loaded into ADE at the time of purchase.