cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

iOS Apps won't install and all VPP accounts are suddenly revoked ?

Highlighted
Getting noticed

iOS Apps won't install and all VPP accounts are suddenly revoked ?

Hello we noticed today we cannot install Apps to our iPads, they show the following message in the console and will not install on the ipads

Install app 'Google Photos' - Error: Could not retrieve license for the app with iTunes Store ID 962194608.

Grant VPP device license - success: false, App: Google Photos (962194608), Error: No available licenses were found (checked 2 VPP account(s)}

Install application response received - name: Google Photos, error: Could not retrieve license for the app with iTunes Store ID 962194608., status: Error


Also when looked at our VPP accounts they all have this message, Error accessing VPP account: The sToken has been revoked, none of our vpp accounts where do to expire and we have over 60.

 

Anyone else having this issue?



 

3 REPLIES 3
Highlighted
Kind of a big deal

Re: iOS Apps won't install and all VPP accounts are suddenly revoked ?

@Mark24 Did your VPP account token expire?, you can check this by browsing to the following

 

Organization > MDM

 

Under VPP accounts your accounts should be listed, and it should show the token expiry date. I would also check your push certificate expiry because if that expires before you renew it your in for a world of pain.

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
Highlighted
Getting noticed

Re: iOS Apps won't install and all VPP accounts are suddenly revoked ?

No, they were all just renewed over the summer.

Highlighted
Comes here often

Re: iOS Apps won't install and all VPP accounts are suddenly revoked ?

Ran into this issue yesterday.  Since our VPP account has been migrated to Apple Business, we had to download a new VPP server token from the Apple Business portal at business.apple.com to resolve the issue.

 

Log in with your Apple ID, then navigate to Settings->Apps and Books  and look for the Download button in the "My Server Tokens"  section in the lower right-hand corner of the page.  Once the token is downloaded, follow the normal VPP token upload process in the Meraki Dashboard and everything should return to normal.

Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.
Labels