WAN Health Monitoring Down for at least 2 days

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JohnPaul
Getting noticed

WAN Health Monitoring Down for at least 2 days

We use the WAN health monitoring solution and it's been down for 2 days.

 

I opened a case with support and the technician doesn't even know what's going on. He said to just wait it out a few days...

 

Sorry but we won't do that since we paid over 10k for this.

 

There needs to be service outage notices and we need this fixed.

1 ACCEPTED SOLUTION

Hello CptnCrnch  - It's up as of today. They admitted it was on their end.

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8 REPLIES 8
JohnPaul
Getting noticed

JohnPaul_2-1651177431025.png

That's what I see, and support see's

cmr
Kind of a big deal
Kind of a big deal

@JohnPaul it is working on shard 199 as below:

cmr_0-1651184057616.png

 

JohnPaul
Getting noticed

Hello CMR

 

I double checked and we are still having the same issue unfortunately. It's not our on prem network as this issue follows on multiple networks.

 

What is shard 199?

cmr
Kind of a big deal
Kind of a big deal

In the address bar for the dashboard you will have n***.meraki.com.  The *** is the shard.  It looks to me like it is failing on some shards.

JohnPaul
Getting noticed

we are on shard 10.

RaphaelL
Kind of a big deal
Kind of a big deal

Also working for me , but I'm in the Beta program with the new UI.

CptnCrnch
Kind of a big deal
Kind of a big deal

Zero issues here with that. Have you tried to access that page in an In-Private Browser to sort out issues with Browser extendions etc.?

Hello CptnCrnch  - It's up as of today. They admitted it was on their end.

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