Voip Health with MS TEAM

[RichardChen1]

Has anyone tested this with MS Team?

We use deskphones that register with MS team and "Telstra" as the ITSP that provides the external calling capability.

I tried above IP address with UDP (which I found from the deskphone usage portal) but none of them is pingable.

Any idea?

[PhilipDAth]

Do a packet capture of a phone working normally making a call.  That should identify the IPs in use.

[cmr]

Or they may simply not respond to ICMP ping requests...

[CharlieCrackle]

I tried to get this going to for a customer.

Telstra SIP servers do not respond to ping so the product will not work

https://documentation.meraki.com/MI/MI_VoIP_Health#Limitations

[RichardChen1]

Hi @CharlieCrackle ,

How do you find out?

Which ip did you use?

[CharlieCrackle · Accepted solution]

I did a packet capture of the PC when making a call via telstra calling for 365

I added these IP addresses  and just got 100% FAIL from VOIP Monitoring

I did not realise that for this product to work it must be able to ping the server.  I tried ping and they all fail.