cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Voip Health with MS TEAM

SOLVED
Highlighted
Getting noticed

Voip Health with MS TEAM

Has anyone tested this with MS Team?

We use deskphones that register with MS team and "Telstra" as the ITSP that provides the external calling capability.

 

RichardChen1_0-1581038970826.png

I tried above IP address with UDP (which I found from the deskphone usage portal) but none of them is pingable.

 

Any idea?

1 ACCEPTED SOLUTION

Accepted Solutions
Here to help

Re: Voip Health with MS TEAM

I did a packet capture of the PC when making a call via telstra calling for 365

 

I added these IP addresses  and just got 100% FAIL from VOIP Monitoring

 

I did not realise that for this product to work it must be able to ping the server.  I tried ping and they all fail.

 

 

View solution in original post

5 REPLIES 5
Highlighted
Kind of a big deal

Re: Voip Health with MS TEAM

Do a packet capture of a phone working normally making a call.  That should identify the IPs in use.

Highlighted
Head in the Cloud
Head in the Cloud

Re: Voip Health with MS TEAM

Or they may simply not respond to ICMP ping requests...

Highlighted
Here to help

Re: Voip Health with MS TEAM

I tried to get this going to for a customer.

 

Telstra SIP servers do not respond to ping so the product will not work

 

https://documentation.meraki.com/MI/MI_VoIP_Health#Limitations

Highlighted
Getting noticed

Re: Voip Health with MS TEAM

Hi @CharlieCrackle ,

 

How do you find out?

Which ip did you use?

 

 

Here to help

Re: Voip Health with MS TEAM

I did a packet capture of the PC when making a call via telstra calling for 365

 

I added these IP addresses  and just got 100% FAIL from VOIP Monitoring

 

I did not realise that for this product to work it must be able to ping the server.  I tried ping and they all fail.

 

 

View solution in original post

Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.