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How about not DOSing my ENTIRE network because one Z1 license is expired!!!!

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How about not DOSing my ENTIRE network because one Z1 license is expired!!!!

Wow!  Absolutely horrible customer experience!

 

Because one Z1 license was expired (long ago, actually), Cisco picked today to DOS my ENTIRE network for nonpayment.  I can understand disabling the Z1, but the ENTIRE network?!?!?  Are you kidding me?  WTF? Livid!

 

Then I get to play how the f*** can I get Meraki support on the line to fix this since I now have no network connection with which to retrieve my customer number that this incessant recording keeps asking for like EVERY 6 seconds!  Is Cisco TRYING to drive me away?

 

Then I get to listen to the same obnoxious tune on a ~6 second loop for 20 mins before I finally get someone that can help!  My god!  I guess they ARE TRYING to drive me away.

 

Seriously motivated to start looking for a good Meraki alternative.  

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Meraki Employee

Re: How about not DOSing my ENTIRE network because one Z1 license is expired!!!!

CraigCummings I’d like to apologize for the frustration around your experience.

 

Meraki’s licensing model was created with the intent to be straight forward and simple. All Dashboard licenses co-terminate, providing you with one Dashboard expiration date. This has been done so customers don’t have to juggle multiple end dates however if this was never shared or explained I can certainly see how it would create frustration. This quick 2-min YouTube video can provide you with an overview of how we co-terminate.

 

https://www.youtube.com/watch?v=oHmR1DPI4cY

 

We will always provide warnings before a network is shut down for licensing compliance. Warnings start at 90-days and they are sent to the e-mail address associated with your Dashboard login. If you joined a device, such as the Z1 mentioned, to your Dashboard org but never added a license key you will be put into a 30-day grace period allowing time to add the license before shut down. If there is unlicensed hardware within your org, you can simply remove or “unclaim” the gear and you’ll be back in compliance.

 

Full documentation regarding Meraki Licensing can be found in the link below.

 

https://documentation.meraki.com/zGeneral_Administration/Licensing/Cisco_Meraki_Licensing_Guidelines...

 

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17 REPLIES 17
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Kind of a big deal
Kind of a big deal

Re: How about not DOSing my ENTIRE network because one Z1 license is expired!!!!

you ignored the warning e-mails?

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Re: How about not DOSing my ENTIRE network because one Z1 license is expired!!!!


@ww wrote:

you ignored the warning e-mails?


Whoops!

MRCUR | CMNO #12
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Re: How about not DOSing my ENTIRE network because one Z1 license is expired!!!!

They give a grace period don't they?  Or did that expire too?

Adam R MS | CISSP, CISM, VCP, MCITP, CCNP, ITILv3, CMNO
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Re: How about not DOSing my ENTIRE network because one Z1 license is expired!!!!

Nope.  I read them, and I bought bought new licenses for the devices I intended to keep using. 

 

However, the warning emails did not make it clear (AT ALL) that they would disable the ENTIRE org.  Pretty sure they disable the entire org, but even just the entire network would insanely excessive also.  Absolutely no reason/excuse to disable the ENTIRE org vs. the one measly device that is unlicensed.  Heavy-handed is a radical understatement.

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Re: How about not DOSing my ENTIRE network because one Z1 license is expired!!!!

So you are saying Cisco Meraki launched a DOS attack against you - or simply disabled your devices for non-payment?

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Re: How about not DOSing my ENTIRE network because one Z1 license is expired!!!!


@PhilipDAth wrote:

So you are saying Cisco Meraki launched a DOS attack against you - or simply disabled your devices for non-payment?


I read it the same way as well.  It seemed like he was saying that Cisco was launching a Denial of Service (DOS) attack against his networks.  But I'm hopeful to assume that he just means his services were being denied.  Or just a fancy way of saying his services were disabled.  I strongly doubt Cisco would launch a DOS attack on a customer unless they were ready to cut a large check after being sued. 

Adam R MS | CISSP, CISM, VCP, MCITP, CCNP, ITILv3, CMNO
If this was helpful click the Kudo button below
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Re: How about not DOSing my ENTIRE network because one Z1 license is expired!!!!

Are you serious?  DOS = denial of service.  The method used is irrelevant.  

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Re: How about not DOSing my ENTIRE network because one Z1 license is expired!!!!

This is the other point of confusion.  Said unlicensed Z1 had been on my network, unlicensed, for at least a year. Some other licenses were set to expire today, but I renewed those.  So, this one Z1, that had been on my network, unlicensed, for at least a year, was cause to disable my ENTIRE org?  

 

Again, what if this was a hospital with thousands of devices.  You shut down the ENTIRE hospital over one measly Z1 license?!?

 

I can't be the only one that sees a problem here.

 

There is absolutely no valid technical reason Cisco couldn't simply disable the one unlicensed device instead of the ENTIRE org.  

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Kind of a big deal

Re: How about not DOSing my ENTIRE network because one Z1 license is expired!!!!

It is a bit of a tough one.

 

From your perspective you paid the bill, and thought everything was ok.  You knew you had an extra device, but you weren't using it anymore, so why would you need to do anything about it.

 

From Cisco Meraki's side they were basically doing debt collection.  They had a customer that had part paid their bill (from their perspective).  They would have sent a number of reminders.  There would have been a big banner in the dashboard.  I'm guessing you never contacted Cisco Meraki about any of the warnings otherwise I know they would have helped with this situation.  What can you do as a business with a non-communicative customer who has only paid part of their bill?  Eventually you have no choice but to cut them loose.  I've done it before.  Some customers are simply not worth having.

 

 

Ideally their would have been a Cisco Meraki partner involved to help - the original Cisco partner that sold you the solution and designed and deployed it.  As a partner I can tell you I follow up every single warning we get from Cisco Meraki about our customers to make sure no one has to suffer a horrible fate.  It is usually such a trivial matter to do.

 

Perhaps you just got your kit from a box shifter, and did most of the work yourself, I don't know.  I guess the more of the task you take on yourself the more responsible you are for the situation.

 

 

I'm really sorry that this had to happen to you.  It is a pretty terrible position to be put in.  I don't really see what Cisco Meraki could have done differently to be honest.

 

What do you do in your company when customers don'y fully pay their bill and they don't respond to you when you try and contact them about it?

Getting noticed

Re: How about not DOSing my ENTIRE network because one Z1 license is expired!!!!

I spoke with a Meraki rep the day before it happened...sorting out the licensing.  He didn't warn me either, even though he clearly noticed the problem.  In retrospect, I think he was trying to tell me...but didn't make it clear at all.

 

In any event...there is absolutely no valid reason to disable the ENTIRE org over one measly Z1 license.   Cisco could easily just disable the one Z1.  Again, heavy-handed is a radical understatement. It's also potentially dangerous and even life threatening in a different environment like a hospital.  

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Re: How about not DOSing my ENTIRE network because one Z1 license is expired!!!!


@CraigCummings wrote:

In any event...there is absolutely no valid reason to disable the ENTIRE org over one measly Z1 license.   Cisco could easily just disable the one Z1.  Again, heavy-handed is a radical understatement. 


This isn't about a "measly" Z1 compared to your other products. Meraki licenses everything at the org level. There is ONE expiration date for the entire org. There would've been a red license warning button displaying in your Dashboard for the entire time you were out of license compliance. 

 

Is this a different licensing approach than most tech companies? Yes, but Meraki has a different approach to tech than most companies. Understanding how the licensing works is part of being a Meraki admin. 

MRCUR | CMNO #12
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Here to help

Re: How about not DOSing my ENTIRE network because one Z1 license is expired!!!!

I don't usually weigh in on these things, but the same thing happened to me this week at 8am on a Saturday morning.

We are a customer facing business (wholesale) and our stores couldn't trade for 30 minutes because a single MX device was unlicensed. We have a network of over 500 devices...

 

I'm not as livid, as my account team was on the ball and were absolute guns, we were back online pretty quick. But I would agree that both the communication isn't always clear, and the disabling of our entire organisation is absurd.

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Re: How about not DOSing my ENTIRE network because one Z1 license is expired!!!!

So, would the correct thing to do be delete the device that is not licensed and no longer used? If Meraki licenses by org, how do you renew a license for an entire org and still have unlicensed devices? I'm a little confused.

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Meraki Employee

Re: How about not DOSing my ENTIRE network because one Z1 license is expired!!!!

Hi svk253-

 

You are correct, the entire Dashboard Org is licensed as a whole. If you purchase a renewal for only some of the devices within the org, you have to remove those devices to be in compliance. 

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Re: How about not DOSing my ENTIRE network because one Z1 license is expired!!!!

@svk253 If you're not using a device anymore, you need to remove it from whatever Dashboard network it's in. You don't need to remove it from your org inventory, but if a device is in a network, then it will consume a license. 

MRCUR | CMNO #12
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Meraki Employee

Re: How about not DOSing my ENTIRE network because one Z1 license is expired!!!!

CraigCummings I’d like to apologize for the frustration around your experience.

 

Meraki’s licensing model was created with the intent to be straight forward and simple. All Dashboard licenses co-terminate, providing you with one Dashboard expiration date. This has been done so customers don’t have to juggle multiple end dates however if this was never shared or explained I can certainly see how it would create frustration. This quick 2-min YouTube video can provide you with an overview of how we co-terminate.

 

https://www.youtube.com/watch?v=oHmR1DPI4cY

 

We will always provide warnings before a network is shut down for licensing compliance. Warnings start at 90-days and they are sent to the e-mail address associated with your Dashboard login. If you joined a device, such as the Z1 mentioned, to your Dashboard org but never added a license key you will be put into a 30-day grace period allowing time to add the license before shut down. If there is unlicensed hardware within your org, you can simply remove or “unclaim” the gear and you’ll be back in compliance.

 

Full documentation regarding Meraki Licensing can be found in the link below.

 

https://documentation.meraki.com/zGeneral_Administration/Licensing/Cisco_Meraki_Licensing_Guidelines...

 

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Re: How about not DOSing my ENTIRE network because one Z1 license is expired!!!!

Yep.  Figure out the solution.  That I had to be down for 30 mins and navigate your incredibly rude shut out until I was able to track down my customer number is inexcusable.  Are we meant to have these numbers tattooed on our bodies? 

 

Disabling the entire org over one device license is F'ing absurd.  Like, off the rails F'ing absurd.  As I stated in another response....heavy-handed would be a radical understatement.  What if I was a hospital (iIm not) and we didn't renew a license for one measly Z1 at some doctor's house...you would have shut down the entire hospital network over a $30 license.  Un-F'ing-real!

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