ServiceGraph Connector for Meraki: Utah Certified and more!
I'm excited to share with you some updates on the ServiceNow ServiceGraph Connector for Meraki.
We recently released version 1.3 and version 1.3.3 which have brought several improvements and new features.
Here's a quick rundown on what's new:
With the first release of the year, we focused on improving the overall setup and support experience with the ServiceGraph Connector for Meraki. This should help you get your Meraki equipment imported into ServiceNow more efficiently. If you run into issues, we've added new shortcuts and logs to aid in resolving common problems.
The SGC v1.3 release includes:
- Tokyo certified
- An improved guided setup experience
- New administrative and debugging menus for setup and troubleshooting
- The import job now supporting pre/post scripts to adjust the CMDB sync process
- Support for enhanced ServiceNow security requirements when receiving Meraki webhooks
- General bug fixes and improved error handling.
We've improved the overall logging experience by using human-readable error messages with explanations, to make it easier to understand what may be causing an issue.
For advanced users, we've moved the core logic of the app into its own script which is then imported into the scheduled job. This gives you the ability to adjust any of the mapping logic before/after the import job is run.
Compatibility with ServiceNow's Utah Release
One of the important updates of the Service Graph Connector for Meraki is its compatibility with ServiceNow's "Utah" release. This release brings a series of enhancements aimed at providing more efficient service management. It focuses on enhancing productivity and collaboration by using AI-powered workflows. The release also includes features like intuitive visual task boards. The overall goal of the this is to help organizations build efficiency and resilience in their workflows.
The SGC v1.3.3 release includes:
- Utah certified
- UI changes to the navigation
- Improvements to the import job, which address timeout issues
You're right. It was the RC. We've whitelisted "inbound" ServiceNow IPs in the Meraki dashboard instead of the "outbound" IP range. Doing that, the Service Graph connector for Meraki has started working well.
Thanks a lot for your support on this topic. Ariel
PS: Only a suggestion. Probably for people like me without knowledge on the Meraki Dashboard side, adding a note in the Meraki documentation saying this can help for other people configuring the connector.