Meraki integration with ServiceNow

Akshay2
New here

Meraki integration with ServiceNow

Hello folks

 

Need Help! We have a requirement where we need to integrate Meraki and ServiceNow. And the goal of the integration is just pull incidents from Meraki to ServiceNow and not populate CMDB data. 

 

So what steps do we need to follow make this happen. Also what plugin will be required and is there a need to install CMDB plugins in servicenow just for creating incidents.

 

Please provide us with some guided steps. Your help will be really appreciated. 

4 Replies 4
alemabrahao
Kind of a big deal
Kind of a big deal

This application is available in the ServiceNow Store. You will need to install it in your ServiceNow instance.

 

The application comes with a self-guided setup that will help you configure the connections, system properties, and incident creation from device alerts.

 

The application captures device alerts from the Meraki dashboard and creates incidents in ServiceNow from the received alerts. The created incident will be automatically linked to the related Meraki device. You can define the priority of incidents by adding/modifying records in the Device Alerts lookup table found in the System Policy application menu.

 

The system will run on a configurable schedule to keep the information updated. Please note that while the Service Graph Connector for Meraki does import Meraki Organizations, Networks, and Devices into the ServiceNow database, it primarily functions to manage alerts and generate incidents. Therefore, even though it interacts with the CMDB, you do not necessarily need to fully populate the CMDB data if your primary goal is incident management.

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.
NJNetworkGuy100
Getting noticed

We use webhooks to send a ton of various Meraki alerts to ServiceNow.  The SN team uses their own scripting and logic to handle the creation of incidents based on those alerts coming in through the webhooks.  For the "offline" alerts, if a device comes back online, the incident is automatically canceled.  Helps with overnight outages due to ISP or local power maintenance.  

 

We've been doing this for a couple of years now, and we are cutting down on the type of alerts that generate incidents.  Because some are just (for the most part) false positives or they generate a ton of incidents during occasional hiccups, like when a warm spare failover occurs and we end up with like twenty incidents for some reason.  Cutting down on incident overload.  My team is only a couple of guys managing nearly 100 separate networks.  

PhilipDAth
Kind of a big deal
Kind of a big deal
shwetaP
Meraki Employee
Meraki Employee

Hi @Akshay2 Refer to this developer guide for detailed setup - https://developer.cisco.com/meraki/build/servicenowgetting-started/

 

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