Invalid API key Washington Servicenow

[Don_Gruff]

We are upgrading our SNOW to Washington version next month. When we test Meraki feed on latest plug in (1.4.0) we get the below error...

'Error in SG-Meraki Devices - Data Stream Action Splitter Step for Organization ID Method failed: (/api/v1/organizations//networks) with code: 401 - Invalid API key'

We know for sure the key is correct.. has anyone seen this and know how to fix?

[AMP]

I would recommend running an API call in Postman, or something similar, using the same key to that same API end point and see what response you get

[Don_Gruff]

We have tried that and it confirmed the API key as valid.

[AMP]

I would recommend reaching to Service Now support and Meraki support and maybe get both parties on a bridge call to troubleshoot this. From the Meraki point of view if the key is working in postman but not this application they are going to have you work with that applications support. Possibly grabbing the authorization header on the get call that service now is sending over.

[Don_Gruff]

Thank you for the suggestion - we are trying to organize this. From what we can see from the logs the endpoint is missing the customer account number.