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"Help > New features" page is Server error (Since 2022-07-30)
Since Saturday (2022-07-30), several nodes have been displaying server errors on the "Help > New features" page.
Menu: Help > New features
URL (e.g.): https://nNNNN.meraki.com/o/XXXXXXXX/manage/support/change_log
Node: n212, n240, n398
Perhaps other nodes are also applicable.
Are Meraki engineers aware of this?
I posted this to the community first as I don't think it's best not to contact support unnecessarily.
[Error Message]
> Server error
> The server encountered an error and could not complete your request. A message has been sent to our engineering and support teams to notify us of the problem, and we will fix it as soon as possible.
>
> The Cisco Meraki Dashboard is temporarily unavailable, but rest assured your Meraki equipment is still running and network operation has not been interrupted. Learn more about Meraki's out-of-band control.
Solved! Go to solution.
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You should open a Support case.
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Thank you for your reply.
I have contacted support.
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I've had a support case open since 2nd August and am still awaiting a fix.
Not sure why this has been marked as Solved, the issue has not been addressed and is still broken.
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I am waiting for a response from support about a fix as well.
I marked the solution in terms of contacting support. Sorry for the confusion.
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At least 2 of us have open cases with them then 🙂
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Support says the technical team is working on it. (2022-08-02 11:18 JST / 02:18 UTC)
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17th August and its still broken!
Just how long does it take to fix what appears to be a simple problem?
I cant believe it takes someone this long to fix one problem - I wouldn't be in my job very long if it took me this long to fix an issue!
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I don't think they can be working very hard cos its now 6th Sept and its still broken!
Just how difficult is it?
When can we expect someone to actually fix it?
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Mine is working again this morning finally!
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My environment (shard: n240) is working too!
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Thanks goodness they finally fixed it, btw mine is n176.
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Thank goodness they finally fixed it. fyi mine is n176
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