"Help > New features" page is Server error (Since 2022-07-30)

[MyHomeNWLab]

Since Saturday (2022-07-30), several nodes have been displaying server errors on the "Help > New features" page.

Menu: Help > New features

URL (e.g.): https://nNNNN.meraki.com/o/XXXXXXXX/manage/support/change_log

Node: n212, n240, n398

Perhaps other nodes are also applicable.

Are Meraki engineers aware of this?

I posted this to the community first as I don't think it's best not to contact support unnecessarily.

[Error Message]

> Server error
> The server encountered an error and could not complete your request. A message has been sent to our engineering and support teams to notify us of the problem, and we will fix it as soon as possible.
>
> The Cisco Meraki Dashboard is temporarily unavailable, but rest assured your Meraki equipment is still running and network operation has not been interrupted. Learn more about Meraki's out-of-band control.

[Ryan_Miles · Accepted solution]

 You should open a Support case. 

[MyHomeNWLab]

Thank you for your reply.
I have contacted support.

[Dunky]

I've had a support case open since 2nd August and am still awaiting a fix.

Not sure why this has been marked as Solved, the issue has not been addressed and is still broken.

[MyHomeNWLab]

I am waiting for a response from support about a fix as well.

I marked the solution in terms of contacting support. Sorry for the confusion.

[Dunky]

At least 2 of us have open cases with them then 🙂

[MyHomeNWLab]

Support says the technical team is working on it. (2022-08-02 11:18 JST / 02:18 UTC)

[Dunky]

17th August and its still broken!

Just how long does it take to fix what appears to be a simple problem?

I cant believe it takes someone this long to fix one problem - I wouldn't be in my job very long if it took me this long to fix an issue!

[Dunky]

I don't think they can be working very hard cos its now 6th Sept and its still broken!

Just how difficult is it? 

When can we expect someone to actually fix it?

[Dunky]

Mine is working again this morning finally!

[MyHomeNWLab]

My environment (shard: n240) is working too!

[Dunky]

Thanks goodness they finally fixed it, btw mine is n176.

[Dunky]

Thank goodness they finally fixed it.  fyi mine is n176