Hi @ErickArteaga234, if the client is on the co-termination license model then there will only be one expiration date given on the licensing page, and this will be the date that the entire organisation licensing expires. The client is getting a warning because they are within three months of their license expiring.
You need to look at the term of each license that has been applied in the license history (bottom of the licensing page), to understand what has occurred.
My guess is the following, but you’d need to validate:
- License acquired for 1 switch + 5 AP in 2017, for 3 year term
- Before license expires in 2020, another license is added for 10 AP, with a three year term
- As it’s the co-term model, the new license ‘tokens’ flow across all the devices, pushing the co-term date out by 12-18 months (depending on the switch model)
- and so you end up with a co-termination date of April 2021
There’s more detail on how this licensing model works here, https://documentation.meraki.com/General_Administration/Licensing/Meraki_Co-Termination_Licensing_Ov.... Your client won’t have lost out on anything, the dates just haven’t occurred as they were expecting.
If they want to have different dates for different devices then they can move to the per device licensing (PDL) model, but it’s a one-way change, you can’t then go back to co-term. And as @DarrenOC said, they’ll still need new licenses as all devices will have an initial end date of the current co-term date. It may just mean that if they add devices in the future, the dates that the device licenses expire will be the full term from when they were applied.