This network has been disabled for non-payment. Please contact Meraki Sales for assistance.

[mtint]

Hello,

I was busy and did not apply the new license to my network and then became locked - added the new licenses and still locked and dont think it is seeing the license 

License information for xxx
License status License Required
License model Co-termination
License expiration  Jun 28, 2031 (2134 days from now)
MX Product Edition Enterprise
MR Product Edition Enterprise
Systems Manager
Reason: Your organization requires a dashboard license, because your organization is in excess of its device limits. Visit the Knowledge Base for more information.

How to resolve this license issue

You can resolve and ask questions about this issue by contacting your Meraki Sales representative or reseller. By providing your seller with the list of SKUs below, your seller can provide you with a single license key that you can claim to resolve this issue.

Meraki Sales

Contact Meraki Sales
SKU Count
LIC-ENT-3YR 1
LIC-MS120-8FP-3YR 1
LIC-MS210-24-3YR 1
LIC-MX68CW-ENT-3YR 1
 
 Copy license SKUs

Add Licenses

What your deployment looks like now

  License limit Current device count
MR Enterprise 0 1
MS120-8FP 0 1
MS120-8LP 1 1
MS210-24 0 1
MT 5 free 0
MX68CW 0 1

I have removed my devices and still no luck - i know i will to reconfigure my MX and wireless settings but at lease i know devices are not causing it. 

[alemabrahao]

You need to contact Meraki support.

https://documentation.meraki.com/General_Administration/Support/Ways_to_Contact_Meraki_Support

[alemabrahao]

The problem isn't the device license; you need one for the dashboard as well. You probably didn't purchase that license.

https://documentation.meraki.com/General_Administration/Organizations_and_Networks/Organization_Menu...

[mtint]

Yes, I did, but I’m not sure why it didn’t show up.

On Jul 7, 2025 – Aug 23, 2025, 01:31 PM, I renewed the Enterprise license for:

1 × MS120-8FP

1 × MS210-24

1 × MX68CW

1 × MR

Enterprise 3-year license (Move).

I received that license first, then added the other one, which appears to be active.

[cmr]

The license that you have applied is only for one MS120-8LP.  Make sure your networks only have that in, or better, apply a license for the other devices.  Did you receive one license or multiple ones for different devices?

[mtint]

[cmr]

Reverse the last renewal and then you should have most devices working.  You will need to delete the MS120-8LP that wasn't on it.

Once the rest are all back up, use the LP license by adding additional devices, not renewing.

[cmr]

Alternatively get the reseller to send you one license for all, that's what should have happened originally as if you only partially renew, it doesn't work, as you saw.

[mtint]

it was ordered later - multiple devices license was ordered over a month ago and 8 port switch was last week. 

[cmr]

So, do it in this order:

Remove LP switch that was newer from any network, you can leave it in the inventory.

If you rolled back the application of the LP license then everything else should work.  If you haven't rolled back that change, then donsonand write down any codes shown.

Contact Meraki support to get LP key that you forgot to write down.

Apply LP key as ADD, not renew.

You should then see everything okay with a spare LP license.

Move LP switch from inventory back to network.

[mtint]

The license xxx has been invalidated. If you believe this is an error, please contact Support using the Get Help link.

After removing the license for the single MS120, I tried to add it again but saw the above message. When I removed it earlier, I did see a pop-up asking me to copy the license key, but unfortunately, I didn’t copy it at the time.

[alemabrahao]

Please contact the Meraki support.

[PhilipDAth]

This looks like the issue:

MR Enterprise 0 1

MS120-8FP 0 1

It says you don't have an MR or MAS120-8FP licence, but you have 1 x MR and 1 x MS120-8FP deployed.  Either remove the MR and MS120-8FP, or get an extra MR and MS120-8FP licence.

[BlakeRichardson · Accepted solution]

I think you need to talk to support. 

[mtint]

I contacted Cisco Meraki Support regarding a licensing issue that was causing an alert on my network.

Root Cause

The issue occurred because I added two licences in quick succession:

1. First licence: a renewal bundle for four devices (MS120-8FP, MS210-24, MX68CW, MR Enterprise).

2. Second licence: a single-device licence for an MS120-8LP.

Instead of being added as a co-termination renewal, the second licence was processed as a new addition to the organisation. This created an imbalance in the co-termination calculation, which caused the alert and incorrect licence expiry dates.

In the Meraki change logs dated Aug 24, 2025 at 07:20, the dashboard shows:

License unclaimed

Invalidated Z2A4-XXXXX-XXXX

Generated Z2Q9-XXXXX-XXXX

The actual licence keys have been blanked out for security purposes.

Solution (as advised by Cisco Meraki Support)

Meraki Support guided me through the resolution:

• Identified the misapplied licence in the dashboard.

• Re-applied the single-device licence as a renewal, not a net-new addition.

• Verified the corrected co-term date in the Licensing page.

• Confirmed that all devices are now covered under a single co-termination schedule.

Outcome

The alert has been cleared.

Licence dates are now aligned correctly.

No device downtime or feature loss occurred.