Meraki dashboard issue to acess

[renanforni]

Hi folks we are facing issue to acess the meraki dashboard page in the last 5 days , we already opened many ticket to investigate the issue without sucess.

Case : 10433978 and 10434259

[Mod note: edited to remove private customer information]

[alemabrahao]

You can check the Dashboard status here.

https://status.meraki.net/

I suggest you open a support case.

[renanforni]

Thanks , but you can see my post I already opened a case : 

Case : 10433978 and 10434259

@alemabrahao 

[alemabrahao]

Have you tried it in another web browser?

[Ryan_Miles]

You really should not be posting your customer number in a public space

[BlakeRichardson]

Very good point @Ryan_Miles. @AmyReyes just making you aware. 

[AmyReyes]

Thanks Ryan and Blake! Just a heads up @renanforni, I edited your original post to remove your customer number. Sharing this in such a public and permanent way could pose a potential security risk and goes against our community guidelines, specifically #5 protect privacy - yours and others'

[PhilipDAth]

It might be related to just that shard, n387.  I haven't had any issues myself, but I don't have any orgs on that shard that I know of.

Is anyone else on shard n387?

[BlakeRichardson]

@renanforni  A couple of things I would suggest are.

1. Try private / incognito mode on your browser so that history and caches aren't involved. 

2. Try a different web browser.

3. Try a different internet connection i.e. hot spotting from a phone or from home. (This removes the possibility of company firewall rules / content filtering being a problem )