Meraki RMA

[Mastersystem]

Dear Meraki Community,

Please kindly need suggestion and help

if I have case like this

I have ordered wrong PN License LIC-MX67C-SEC-3Y what I shouldve bought must be LIC-MX67-SEC-3Y

I ordered the wrong PN above with LIC-MX250-SEC-3YR

status for RMA has been approved 

we have reclaimed the license on meraki dashboard 

my question does meraki will send back the amount of money just for the wrong PN or whole the License?

and what should I put on CCW just the correct PN LIC-MX67-SEC-3Y or also adding  LIC-MX250-SEC-3YR ?

Thank you 

[Inderdeep]

@Mastersystem : You can only order the PN LIC-MX67-SEC-3Y on CCW no need to put LIC-MX250-SEC-3YR.

Talk to the local SE or partner they will refund you money for just for the wrong PN License LIC-MX67C-SEC-3Y

[Mastersystem]

Dear @Inderdeep 

Thank you for answering my question

one more question if you dont mind 

I have reclaimed the wrong license for both of License can we use the existing license just for the LIC-MX250-SEC-3YR

?

Thank you

[Inderdeep]

@Mastersystem : Hope you have time left with the license LIC-MX250-SEC-3YR. If yes, then you can use that and unclaim the wrong licenses