With the last updates of mx firmwares we had problems with some devices, support sent us replacements, if you have remote hands on the site to reboot the device and replace is a good idea, if not be carefoul upgrading the devices....
hi, we had problems with different models of mx, going to the 14.4 version, I do not remember from wich version 😞
The problem is: When the upgrade reboot the firmware the device is not able to connect to the dashboard, an error appears on the dashboard "unable to fetch configuration". When you open a case to support they can see the device and access to it, but not from the dashboard. The first times they directly offer us a rma, the last times they offer us two options:
- They can do a change on the device and int the 90% of times the device is recovered.
- If the office can wait 1 or 2 days without internet they preffer to do a RMA because in this way the can get the device and analyze it, one engineer told me is a problem with the device, it loss the partition with the configuration.
Working for a MSP most of our clients are remote and almost never have anyone onsite. I've done numerous upgrades and never had any issues. There's always that chance but I think it's very slim. I would just do small batches if possible. In case something bad does happen you can catch it before it causes a catastrophic disaster.