Does not receive Summary Report from MX64

[Andrea5]

Starting from 1th october we did not receive any Summary Report.

I tried to send an email from the report window but it doesn't work.

I have already opened a ticket support, bute they have not yet provided a solution.

Tks.

[ww]

Sounds like its broken

https://community.meraki.com/t5/Dashboard-Administration/Scheduled-Reports-missing/m-p/130530

[Andrea5]

It is similar, but still without solution

[MarcP]

Have got a open ticket as well, no answer since monday. Updated from  "low" to "medium" now

After 15 minutes waiting on the phone, it got too silly and hung up, for now.

[Andrea5]

I tried to call telephone support, but I am on hold and no one answers.

[MarcP]

 1,5 weeks I got a reply from support:

Extremely poor processing and feedback... Asked for a status 5 times in 1,5 weeks 😄

Greetings,

Thank you for your reply.

My apologies for the late reply. However, it seems there is a wider issue affecting the summary reports. Please be patient as we investigate and apologies for the inconvenience caused.

If you feel this case is urgent. Please feel free to contact us by referring to the below link:
https://documentation.meraki.com/zGeneral_Administration/Support/Contacting_Support

[MarcP]

Got my reports on Friday 🙂
And worked this morning as well.