Claim interrupted - now I get an error "A previous claim is currently in progress"

[RumorConsumer]

Hello!

I tried to claim an MR52 and it just spun and spun. When I reloaded the page I got this:

On hold with Cisco for 40 min. Anybody know how to get out of this? 

[AnythingHosted]

I had something similar on a licence renewal and it just would not accept the key. 

Tried a day later and it was fine. Perhaps you can exit/log out and try again? Or put in the order number if you added the key/serial previously. 

[BradSchumann]

They may be having some Dashboard issues, mine is stuck on this for about an hour. Have been on hold for over half hour waiting....

[RumorConsumer]

this seems likely. 

[GarryX]

I'll add my name to the list that is experiencing issues with the dashboard.

Today I tried to create an organization from the MSP Portal. It spun and spun, I gave up, tried again same thing.

I then logged out and created the org from the login page. It was successful.

I added another user. Seemed to take. Saved the page. When I came back user was not there.

I have entered an order number and it has been at least two hours and nothing there.

If I try to add another one, it says one is already in progress.

You can't create a case on the new org because it is not yet licensed.

I am not impressed with the amount of time being wasted on this.

[RumorConsumer]

Spoke to support - Yes, confirmed its a known issue with dev team responding. He associated my case with the internal update system or whatever and will let me know when its fixed.

[RumorConsumer]

They say it’s fixed. My claim went through. If you’re still having issues I’d reach out.

[GarryX]

Yes, eventually the claim finished. After that a second claim took right away. So as stated there must have been an issue with there database that need to get resolved.