Cisco Insight & RingCentral

[DanielBHSNIT]

Please move this post if there is a better category to put in.

We've recently started piloting Insight.  One of the options is VoIP calling.  Our provider is RingCentral.  I've opened a ticket with them to see if I can get the server information if it's allowed to be monitored but the support rep seemed to not know anything about it.

Has anyone here who is a RingCentral customer tried to add it to Insight and if you did where did you find the information you needed to add it?

[jbright]

If you look at one of the phone's network traffic as it passes through the MX, maybe you can see what server they are communicating with?

[PhilipDAth]

I would follow @jbright 's advice.

I often do a packet capture of port udp/53 (DNS), power cycle the device, and then see what DNS names it tries to talk to.