AP's LLDP in dashboard not visible

[RSC24]

Hi. Does anyone experiencing ethernet lldp of accesspoints on dashboard not visible. See attachment for reference.

Hope someone could help. Thanks

[Mloraditch]

The last time I saw this it was a bug a few months ago. It was a dashboard issue. LLDP is not configurable so if something isn’t working you will want to contact support.

[cmr]

Do you see if from the switch end, or is it also missing there?

[VRB]

Yes, all APs are visible via LLDP in our PoE switches. It's a possible bug since all of our sites are affected. No changes have been made since the last firmware update.

[Jeremy_Meraki]

Hi @RSC24!

I would recommend opening a case with Support to determine if the issue you're observing might align with a recent known issue that is currently open.

@VRB, knowing you're observing this behavior as well, please also raise a case with Support to confirm the same.

[VRB]

Yes, I already opened a case. They instructed me to do packet capture.

[HarryLawhorn]

Have you heard anything yet about this? I am experiencing the same issue- All of my AP's that are connected to HP Switches are not hyperlinked under the summary page. 

All of my AP's that are connected the Cisco Switches are hyperlinked. 

I have a case opened also, just wondering if you have a resolution yet.

[Jeremy_Meraki]

Hi @HarryLawhorn,

The known issue is still open and being addressed. Knowing you have already opened a case, if your issue aligns with the known issue, I'm certain whomever is working on your case would have shared the same.
Also, if your case aligns with the known issue, the case will get updated when the issue has been resolved.

[RSC24]

Do you have updated on this?  Did they replied to your case?

[HarryLawhorn]

The reply was only that they were aware and working on the issue and they would notify me. 

[HarryLawhorn]

I just checked- My Dashboard is now correctly displaying LLDP information on Mr42 and 36 Access Points. .

[VRB]

Below is the reply from support. 

[spaladug]

A fix just got pushed out a few hours ago. Please check if the LLDP information is visible now and inform your Meraki Support Engineer of the results if you have a case open.

[HarryLawhorn]

I did update my case. Thanks!

[VRB]

LLDP info is back. Thanks.