Meraki, we need to talk. It's not me, it's you. I won't use the word 'frequently', but often enough over the past year to not be surprising the next time it happens, I've seen the same pattern: a portion of the Dashboard (be it Air Marshall or Client details or Traffic Analytics) is missing data (and will show the exact words 'No Data') for a time period between 12 hours to a couple days, I put in a Ticket *with screenshots*, only to receive a delayed 1st Level response of either 'it looks good on our end' or (and this seems to be their favorite, when it's available to them) 'you can expect lower traffic on the weekend / off hours'. Folks, '0' is quite different from 'lower'. Zero is zip, nada, zilch. NO DATA. As it showed in my screenshot. That I attached to the Ticket. And you apparently ignored. Now, here's the kicker, and what I think has been happening repeatedly. The last occurrence spanned a long enough time frame that refreshes of the Traffic Analytics page showed the data being loaded back in. I could watch the charts and graphs backfilling and catching up. This leads me to a troubling conclusion; you've got issues on your backend that either hold up or lose user data that you need to reload or restore, and you're using your Support as a delaying action while you scramble in the background. Either you've got Support dragging their feet while you work behind the curtain, or you're not telling them what they need to know to give honest help and are using their ignorance as a shield. Neither situation is confidence inspiring, and it begs the question: how long until you have a data disruption or loss you can not recover? Thanks for tonight's reason to drink. As is my nature, I'll give you yet another chance. But please, get some help. Counseling, therapy, better infrastructure, more informed 1st Levels...something. Give me honesty about what's going on when you're feeling down, *and what you're doing to better yourself*. I'll understand. And trust me, I'll feel a lot better about 'us' than what you're giving me now makes me feel.
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