akan33 and Mr_IT_Guy Its not just you having issues getting issues resolved or escalated. Sorry RodrigoC, what happens when a top-tier Engineer cant/wont fix the issue and then flat out refuses to escalate when requested. 5 April 18 My ticket was opened... still no resolution. The assigned Tech provided no assistance other than paraphrasing my questions. When asked too, would not escalate the issue. 1 May 18 So, I opened another ticket, figuring another tech would get the ticket and I would get some traction there. Another tech was assigned; but then the tech from previous case, took over the case and requested that I keep the case in one location. Still refused to escalate. (I just noticed that the case was closed in the last week, reopened that again, its not fixed) Phone call to in country support got another case started... still no resolution... Asked again for escalation... just the next guy up the chain who could not provide any more useful information. During these calls I found out it was a known issue locally! So nearly a month of wasted effort in problem solving. Meraki have no fix for this. I can still produce the issue at will and currently have some settings in place to mitigate it. (Even though the Meraki Tech said it would not make a difference) Pointing out the SLAs mean nothing... I've since found out that other Meraki MX users in Australia have the same issue and cannot get any traction with Support either. Our licence is expiring in 10 days... Our new routers have not arrived yet... delayed shipping. (Hint, they're not Meraki) I hate rewarding bad behaviour, but we are now going to have to pay AU$700 just to get some more time to get the new routers in place. So if you're in Australia, using a MX6x, using the Major telco as your ISP, you WILL have issues with upload speed and packet loss, that then fails over to 4G (if you have one) or nothing... if you dont. Meraki have no fix for this.
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