The IP address from the ISP begins with 184.x.x.x. I contacted Cisco support and they have done some troubleshooting with me, we initially traced it possibly to a problem with the secret key. We ended up changing back to the old key (what it was before it was changed last week) without any special characters and it still didn't work. I tested pinging the VPN hostname address from my laptop and it pinged fine. I am now, however, getting a different error when I try to connect: The network connection between your computer and the VPN server could not be established because the remote server is not responding. This could be because one of the network devices (eg. firewalls, NAT, routers) between your computer and the remote server is not configured to allow VPN connections. I checked event viewer and I am getting error 809 when trying to connect. I checked the firewall and UDP ports 500 and 4500 are not blocked, they are both setup for port forwarding. I have setup connections with a username and password that has access to the VPN connection and I still can't get it to work, unfortunately. I checked the Meraki logs and didn't see anything. So, for some reason, my laptop or anything can't reach the VPN server, even though I can ping it and the firewall and everything appears to be configured correctly. Thanks, all, for your assistance so far. Any other ideas? Thanks, Jay
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