I have checked and copied the PSK several times and verified it's correct. Also, the protocol is set to PAP and nothing else:   Thanks, Jay ... View more

Ok, thanks for the help so far, now after the registry fix and rebooting my computer, I am now getting the prompt for a username and password, but it is giving me a 919 error, authentication protocol used by RAS/VPN used to verify the username/password could not be matched with the settings in your profile. I have verified that L2TP is selected and the key is correct and that Unencrypted Password is being used as per the Client VPN OS Configuration settings for Windows. ... View more

Hi, even though that's for Sonicwall devices and there's no Sonicwall, that registry edit appears to have worked! ... View more

The IP address from the ISP begins with 184.x.x.x.   I contacted Cisco support and they have done some troubleshooting with me, we initially traced it possibly to a problem with the secret key. We ended up changing back to the old key (what it was before it was changed last week) without any special characters and it still didn't work.   I tested pinging the VPN hostname address from my laptop and it pinged fine.   I am now, however, getting a different error when I try to connect: The  network connection between your computer and the VPN server could not be established because the remote server is not responding. This could be because one of the network devices (eg. firewalls, NAT, routers) between your computer and the remote server is not configured to allow VPN connections.   I checked event viewer and I am getting error 809 when trying to connect. I checked the firewall and UDP ports 500 and 4500 are not blocked, they are both setup for port forwarding. I have setup connections with a username and password that has access to the VPN connection and I still can't get it to work, unfortunately.   I checked the Meraki logs and didn't see anything. So, for some reason, my laptop or anything can't reach the VPN server, even though I can ping it and the firewall and everything appears to be configured correctly.   Thanks, all, for your assistance so far. Any other ideas? Thanks, Jay   ... View more

We have already done the troubleshooting steps to no avail. I will see if we can submit a support case. ... View more

I tried that, it didn't work. It says it can't find the server. I have verified there is internet over there and there's no firewall or third-party router or NAT device that could be interfering. ... View more

Any ideas? I am still struggling and my other network co-workers don't seem to have any idea either.   I have configured the VPN in the Meraki, to use Umbrella DNS server, no WINS servers, the shared secret I know is correct and I am using Meraki Cloud Authentication and users are setup to use the connection. I also gave it its own subnet to use that was not already in use.   When I am in Windows, I enter the hostname exactly as it says, make sure to use L2TP with pre-shared key. Verified the pre-shared key is correct, changed to require encryption and to use an Unencrypted Password (PAP).  And it still won't work. The error I get is "the L2TP connection attempt failed because the security layer encountered a processing error during initial negotiations with the remote computer." And it never even prompts for any username or password, never even makes it to the login.   The Meraki device is getting a Public IP and AFAIK, there is no other internet routers in front of this. Any further assistance would be appreciated. Thanks! ... View more

Yes it does. ... View more

No it isn't. ... View more

Ok, I enabled AnyConnect in the portal, downloaded the software and rebooted my computer and the Meraki, and verified internet is working on both. When I open the AnyConnect software and enter the VPN hostname, it says it could not connect to server. Please verifiy connectivity and server access. ... View more