Hi Philip, Hotels and resorts commonly use third-party applications to onboard wireless clients, which are often integrated with their Property Management Systems (PMS). Unfortunately, clients often experience difficulties with the splash page authentication process. As a workaround, we usually disable the private address feature, but this does not always resolve the issue. In cases where the splash page bypass is unsuccessful, we must add the client to a predesign group policy. However, there are rare instances where even this workaround fails. In such situations, we have to obtain the client's MAC address and manually add it to the group policy.
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