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  • About CPeiris
CPeiris

CPeiris

Conversationalist

Member since Mar 29, 2023

3 weeks ago
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BlakeRichardson
Kind of a big deal BlakeRichardson
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Latest Contributions by CPeiris
  • Topics CPeiris has Participated In
  • Latest Contributions by CPeiris

Meraki iOS app login verification

by CPeiris in Meraki Mobile Application
‎09-23-2023 03:57 AM
‎09-23-2023 03:57 AM
Those of you that use the iOS app, do you constantly get the login verification prompt when opening the app, after it times out or is forced closed? I didn’t used to get it, but I’ve been experiencing it for the past few months, hoping each upgrade would fix it, with no luck. This only affects the app. Any suggestions?   ... View more

Re: Assistance with MAC Randomization Issue on Apple Devices in the Hospita...

by CPeiris in Mobile Device Management
‎03-29-2023 10:50 PM
‎03-29-2023 10:50 PM
Hi rhbirkelund, I don't think the Meraki System Manager is practical for hotels and resorts because guests typically stay for short periods of 1 to 14 days and may not want to install another app during their stay. Additionally, guests may have many questions about the app. However, as an IT administrator, the System Manager can be very helpful, even though it may not be practical for guest turnover in hotels and resorts. ... View more

Re: Assistance with MAC Randomization Issue on Apple Devices in the Hospita...

by CPeiris in Mobile Device Management
‎03-29-2023 08:50 PM
‎03-29-2023 08:50 PM
Hi Philip, Hotels and resorts commonly use third-party applications to onboard wireless clients, which are often integrated with their Property Management Systems (PMS). Unfortunately, clients often experience difficulties with the splash page authentication process. As a workaround, we usually disable the private address feature, but this does not always resolve the issue. In cases where the splash page bypass is unsuccessful, we must add the client to a predesign group policy. However, there are rare instances where even this workaround fails. In such situations, we have to obtain the client's MAC address and manually add it to the group policy. ... View more

Assistance with MAC Randomization Issue on Apple Devices in the Hospitality...

by CPeiris in Mobile Device Management
‎03-29-2023 05:34 AM
‎03-29-2023 05:34 AM
As an employee in the hospitality industry, I have encountered an issue with MAC randomization on certain devices, particularly iPhones. Due to this issue, I frequently find myself having to either bypass the MAC address or assign it to a group policy. Unfortunately, the Meraki Mobile App does not provide this feature, so I am forced to use the desktop web version to perform these actions. This often requires me to physically visit guests to obtain their MAC addresses and seek assistance from others to bypass them. Therefore, I am seeking assistance from the Meraki community to address this problem. ... View more
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BlakeRichardson
Kind of a big deal BlakeRichardson
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