We have this issue too, Meraki support also useless for us. I have found a workaround that is less disruptive than a factory reset: o On the device go into the Meraki app o Select Managed Apps from the menu o Tap the install button next to the app name to access the play store o In the Google Play store press the 3 lines icon/ menu button in the top left o This should show a green bar with the android for work username in this format Android Enterprise User (xxxxx) o In the Meraki Dashboard, change the device owner to the Android Enterprise user you noted down in the previous step o Back on the device, go into the Meraki app, go to configuration, and click refresh. Ensure the last sync time shows this has synced o Reboot the device (not sure if this step is needed?) o Go back into the Meraki app o You should now be able to install the app through managed apps as normal o Once you have installed the apps you need to, go back into Meraki dashboard and change the owner back to the correct owner o Go back into the Meraki app and refresh again. Make sure it has synced o Reboot the device (not sure if this step is needed?) Done!
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Hello All - I found a work around on newly enrolled. When assigning the tags do it from the search screen do not drill down into the device to add the tags. You will find the device name stays, take note though if you manipulate the device name or any other properties the owner name will go away and apps will be a problem again.
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