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Re: Meraki failing to clear passcode on iPad

by in Mobile Device Management
‎Aug 15 2022 7:21 PM
‎Aug 15 2022 7:21 PM
I gave it a day or 2 to see if the iPad and Meraki would resume communication... but they didn't. Ended up restoring the iPad back to a fresh build and re-enrolling into Meraki and re-installing all the apps. A lot of work to clear a passcode. Will test another iPad and see if the Meraki "Clear Passcode" feature is working at all with iOS 15.6 ... View more

Re: Meraki failing to clear passcode on iPad

by in Mobile Device Management
‎Aug 11 2022 3:43 PM
‎Aug 11 2022 3:43 PM
It's not responded to Meraki since 8 Aug: ... View more

Re: Meraki failing to clear passcode on iPad

by in Mobile Device Management
‎Aug 11 2022 1:53 PM
‎Aug 11 2022 1:53 PM
Thanks, I've tried that, several days ago, but it hasn't made a difference. ... View more

Meraki failing to clear passcode on iPad

by in Mobile Device Management
‎Aug 11 2022 1:45 PM
‎Aug 11 2022 1:45 PM
An iPad with iOS 15.6 accidently had a passcode set when a user picked it up after an iOS update. The Clear Passcode command is not working with the following message in the Activity Log:   Code: 5013 Domain: MCPasscodeErrorDomain   Error: The passcode cannot be cleared (-1)   The iPad has now not accepted any communication/commands from Meraki for the last 4 days...Any ideas on how to resolve it gratefully accepted. ... View more
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