What is your recommendation for this kind of issues? However i already instruct disable all the mobile hotspot. ... View more

We Identified there are lot of Mobile Hotspot in this environment. If there is any affect from those mobile hotspot to the meraki network?   ... View more

Thanks @PhilipDAth    In  your case, timeout is a very normal thing,   but the problem here is that the wireless connection of users who are in the same place without moving also timeout.   To explain it in another way, in this environment, a user roams from one AP to another AP even when the user is in the same place without physically moving.   After analyzing the user's timeline, we could see that even when the user is in the same place, he connects to several nearby APs within a few seconds, and this eapol timeout occurs when the user continuously jumping nearby APs ... View more

Thanks @DimuthuS    802.11r enabled with WAP2 only  This is the two types of AP logs we identified  when users experience disconnection in the meraki dashboard   auth_mode='wpa2-psk' vlan_id='16' reason='eapol_timeout' radio='1' vap='3' channel='56' rssi='20' auth_mode='wpa2-psk' vlan_id='13' reason='eapol_timeout' roam_ap='E4:55:A8:09:DD:36' radio='0' vap='0' channel='1' rssi='7' ... View more

Thanks @DimuthuS    We already enable 802.11r for fast roaming. But it has not worked. Even though 802.11r is enabled for SSID, this eapol timeout continues. ... View more

MR 36 - Current version: MR 28.6.1 MR 52 - Current version: MR 28.6.1 This is an environment where legacy devices and latest devices are common.   Most of the laptops are HP and there are few other products.   External wireless adapters are also used for desktop PCs and connected to the wireless network.   However, this EAPoL timeout will affect every device.   ... View more

Thank you ww for your reply....!   This issue affects not only a few specific users. This issue randomly affects every user on each day and there are also devices with 802.11ax supported wireless adapters. If this can be avoided by updating the drivers, do we have to update the drivers of all the wireless devices? If there is any specific configuration to rectify this issue from meraki dashboard end?   ... View more