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About JP83
JP83
Comes here often
Member since Jul 6, 2022
2 weeks ago
Community Record
7
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Mar 7 2024
1:17 PM
Hi @RAJartech , I'm afraid not. We never found a fix for this issue. We are doing what we can go "get by" or around this issue. If you do find a resolution to this issue, please let me know!
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Jul 7 2022
4:49 PM
@BlakeRichardsonYes, I'm 100% sure. I just checked now and all of our iPads are included in the scope.
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Jul 7 2022
11:52 AM
@ekramerAt the moment we are not using GroundControl. We are using Apple Configurator with DEP and Meraki.
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Jul 7 2022
11:45 AM
Update: See images below. screenshot1 is the screenshot of General > VPN & Device Management > Meraki System Manager > More Details. As you can see, after a freshly-supervised iPad, the iPad successfully downloads the Meraki profile and it included the Wi-Fi settings and the SSL certificates. After a few minutes, when the apps start downloading from Meraki, the Wi-Fi settings and the Certificates disappear: I am not sure what else to do or check. Does anyone have any ideas what to try next?
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Jul 7 2022
11:11 AM
@ekramerRight now, we have a Wi-Fi profile that is included with Apple Configurator when we supervise iPads. Then we have a restrictions profile and a wi-fi profile in Meraki that gets downloaded onto the iPads after they've been supervised. Is this the way it should be? Are you saying that I should have the Wi-fi profile and restrictions profile as on in Apple Configurator or are you saying I should have the wi-fi profile and restrictions profile combined into one? If it's the latter, then we already tried that and the same thing occurs.
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Jul 7 2022
10:33 AM
@BlakeRichardsonI forgot to mention that we already have a Wi-Fi profile in the MDM. It is separate profile from the main restrictions profile. The only other items included in the Wi-Fi profile are the security certs necessary to connect to the Wi-Fi. Even with the Wi-Fi profile in place in the MDM, the Wi-Fi still disconnects and is removed. As soon as "built-in" iPad apps finish downloading and the apps from the MDM start downloading, this occurs. Any other suggestions? Thanks.
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Jul 6 2022
5:08 PM
Hi! I have a question for you that I"m hoping your can help me with. We have been using DEP and Apple Configurator (and GroundControl) with Meraki MDM to manage all of our iPads for some time now. We always upload a Wi-Fi profile in Apple Configurator/GroundControl so that all of the iPads go through the DEP process successfully. We are having this issue that occurs after the iPads finish going through the DEP process. When get to the iPads home screen, all of the apps that we have added in Meraki start downloading. After a few seconds in the process of apps downloading, the Wi-Fi network disconnects by itself and the Wi-Fi settings are wiped out. 1. can you explain to me why the Wi-Fi settings are erased/wiped out? 2. is there a way to prevent this from happening and leaving the Wi-Fi settings intact? Thank you.
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DEP
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iOS
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