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- About Scott_Newton
Community Record
12
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03-10-2022
01:08 PM
As of 1pm PST the VPN connection service was working again. Seems to be an up/down issue. Perhaps as the situation from this morning is being patched or updated???
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03-10-2022
12:58 PM
1 Kudo
We are again having issues with our users trying to connect to VPN. Same issue as this morning. Are the Meraki Engineers attempting to correct the issue from this morning?
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03-10-2022
10:38 AM
The VPN issue has been corrected and our users can connect again.
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03-10-2022
07:44 AM
I have been getting tickets from my users indicating they are receiving the "did not respond in a timely manner" response when trying to connect to VPN. This happened overnight as I was connected to a VPN session until 10pm Wednesday night PST. I see the Windows updated with KB5011487 yesterday but I am not sure when. I uninstalled the Windows update but still I am receiving the same message. All comm lines are up and the hardware is not reporting any issues. Is anyone else having this issue?
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Client VPN
01-20-2022
06:39 PM
Great to hear! Our issues were resolved as well after working with support. This second VPN issue we had was related to the passphrase being reset - something I would not have reviewed. Still not sure how it happened but it did occur when we were working on the first VPN issue today.
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01-20-2022
03:44 PM
V15.44 and no - have not tried restarting. 1 hr 5 min after waiting on hold a tech finally answered. We are on a call with him now.
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01-20-2022
02:53 PM
I have contacted support and opened a ticket as well as been on hold for well over an hour only to be hung up on. Still on hold. Since I seem to be the only one having this issue - I think there is something wrong with the appliance.
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01-20-2022
01:03 PM
After this morning with the VPN 718 error I have users who where working just fine now reporting a L2TP connection attempt failed error message. This seems to NOT be related to the MS Windows update KB5009543 issue as we resolved that issue last week. This seems to be related to a change Meraki just made in a configuration that started about 30 minutes ago. Is anyone seeing this same issue with end-uses using VPN?
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01-20-2022
11:23 AM
Seeing the same positive result with end-users being able to connect.
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01-20-2022
10:16 AM
We also opened a case# and have been on hold with support for over an hour
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01-20-2022
09:46 AM
I have several end-uses reporting the same error message when attempting to connect to VPN. Something changed since yesterday afternoon.
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