Hello, I am pretty sure I know the answer to this but our customer is getting a different answer from Meraki support. The customer purchased licenses some MRs and MX'es. Before applying them, they switched their org PDL. When they tried to claim the license it failed. (They sent me a screen shot but it did not include the error. Still trying to get that) A big concern that I have though is that they contacted Meraki support. Support worked with them and came to the following conclusion. From Meraki Support "What is the problem? Advised the customer’s licensing model has been converted to the PDL model but the included licenses in<snipped> are in co-term model. Advised since they purchased the license recently, they can just RMA the license and purchase the correct license for the PDL dashboard." This makes 0 sense to me given that it is stated multiple times that there is no difference in the license purchase. For example.. “Ordering Meraki licenses does not differ between the co-termination and per-device licensing model.” <snipped> “Customers do not need to ask for a ‘Device license’, rather they just purchase the product and assign it accordingly.” The Science Behind Per-Device Licensing I see nothing in the documentation that support the diagnoses and corrective action stated by Meraki support. Am I missing something here or is support crazy?
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