The issue is with the cloud authentication side of the VPN. Therefore nothing that users can fix even with support. The guy I spoke to this morning told me its a "bug with no ETA on a fix". additionally my dash for this customer is also hard down with the "maintenance" for the last 5 hours. You need to call in to support wait (sometimes) long period of times on hold and log the case with tech, reference this case if needed. Im debating ripping the kit out of the site and switching it for something totally different as no one at meraki seems to want to own this.
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