The Meraki Community
Register or Sign in
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • About Jenn20
Jenn20

Jenn20

Comes here often

Member since Mar 17, 2021

‎12-14-2022

Community Record

2
Posts
0
Kudos
0
Solutions

Badges

ECMS1
CMNA
Meraki FIT Level One View All
Latest Contributions by Jenn20
  • Topics Jenn20 has Participated In
  • Latest Contributions by Jenn20

WAN connection issues

by Jenn20 in Security / SD-WAN
‎12-04-2022 07:48 AM
‎12-04-2022 07:48 AM
Greetings, friends of the community.   Currently I have the following problem with the Internet output of an MX64W. The Internet service reaches the headquarters by GPON, having an ONU installed by the provider. When connecting the MX64W to the ONU, it fails to connect to the Internet.   When conversing with the provider's technical support, it requests the MAC of the equipment. When provided, the MAC displayed on the provider's system changes on the last bit and in turn assigns a Private IP address with a connection state of waiting. (Assumed provider assigns DHCP with Private IP) To rule out, the Meraki was taken to another location that is supplied by another provider and it was only enough to connect it to the ONU for the equipment to connect to the Internet without further configuration (the equipment is new).   Another test was to connect a Linksys Wireless Router with DHCP enabled in the ONU and the MX64W to one of the LAN ports, under this scheme it was possible to connect to the cloud and access the board.   How can I solve this inconvenience? Is it up to the service provider to resolve or do I have to do some additional configuration to Meraki? ... View more
Labels:
  • Labels:
  • Firewall

Problema de conexión a la WAN con MX64W

by Jenn20 in Temas en Español
‎12-04-2022 07:45 AM
‎12-04-2022 07:45 AM
Saludos, amigos de la comunidad.   Actualmente presento el siguiente problema con la salida a Internet de un MX64W. El servicio de Internet llega a la sede por GPON, teniendo un ONU instalado por el proveedor.    Al momento de conectar el MX64W al ONU, este no logra conectarse a Internet. Al conversar con el soporte técnico del proveedor, este solicita la MAC del equipo. Cuando se proporciona, la MAC que se visualiza en el sistema del proveedor cambia en el último bit y a su vez asigna una dirección IP Privada con un estado de conexión en: waiting. (Se asume que el proveedor asigna DHCP con IP Privada)   Para descartar, el Meraki fue llevado a otra sede que se surte de otro proveedor y solo bastó conectarlo al ONU para que el equipo se conectara a Internet sin mayor configuración (el equipo está nuevo) Otra prueba fue conectar un Router Inalámbrico  Linksys con DHCP habilitado al ONU y el MX64W a uno de los puertos LAN, bajo este esquema se pudo conectar a la nube y acceder al dashboard.   ¿Cómo puedo resolver este inconveniente? ¿Le corresponde al proveedor de servicio resolver o se debe hacer alguna configuración adicional al Meraki?     ... View more
Labels:
  • Labels:
  • Dashboard
  • Otros
Powered by Khoros
custom.footer.
  • Community Guidelines
  • Cisco Privacy
  • Khoros Privacy
  • Privacy Settings
  • Terms of Use
© 2023 Meraki