We updated our ISP bandwidth and soon after started dropping packets like crazy. The ISP kept blaming the network and all signs pointed to their equipment. After weeks of troubleshooting and escalating with support we finally diagnosed the problem to an obscure Modem firmware bug that was triggered by remote connections to our line of business application. We had been in endless support phone call loops with the ISP, escalated to the manager, then the field supervisor and eventually the regional elite support team. The Meraki dashboard was invaluable to show the connectivity issue wasn't on our end and determine out the connections causing the issue. The info it provided allowed us to convince the support team the issue was on their device and quickly replicate the problem. They kicked the issue up to their firmware team and replaced our modem with another model solving our issue and getting us online. ... View more