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About Aaron_Kennedy
Aaron_Kennedy
Here to help
Member since Jun 23, 2020
Mar 1 2024
Community Record
10
Posts
5
Kudos
0
Solutions
Badges
Feb 27 2024
3:15 PM
Thanks. That link also directs me to the sign-in page (even if another open tab is currently signed into the dashboard). I've created three different admin accounts now, and it doesn't seem to matter which admin account I try to use to sign into the dashboard. They all 'forget' that I have requested a persistent session and take me back to the login page every time I re-open the broser.
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Feb 27 2024
1:22 PM
2 Kudos
Gave it a try. I set up a new local admin account, enabled MFA on the account, and then logged into Dashboard, making sure to check the box to remember validation for 30 days. After logging in, I created a bookmark for the client page on Dashboard and then closed all browser windows. Then I re-opened the browser (Chrome) and clicked on the bookmark for the client page. I landed on the login page instead, and after entering the new username and password, I was NOT asked for MFA verification and was taken directly to the client page showing the pink bar with "Login error. Please try again." It looks like the issue is at the Org level and is not associated with a specific admin account.
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Feb 27 2024
8:18 AM
Thanks. I was hoping that the community could provide me with some insight or options before I resorted to opening a support ticket for something as small as this. It only adds about 15 seconds to my workflow, so isn't a "big issue". It's more of a minor irritation that I just want to try to understand. If the community ends up not providing any fruitful avenues of investigation, I may just end up asking support to look into it for me.
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Feb 27 2024
8:14 AM
Although I do have SAML configured for Dashboard, it is not enabled and I do not use it for my primary administrator account. The admin account is a local Dashboard.account.
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Feb 27 2024
7:03 AM
2 Kudos
Over the past couple of weeks, Dashboard has been 'forgetting' that I am logged in and is throwing me back to the login page every time I open a new browser session. Even though I have previously signed in, correctly entered the MFA code, and checked the box that keeps me validated for 30 days, this is still happening. I can tell that the system knows my login is validated because it doesn't ask me for an MFA code when I sign in, but takes me straight to my client list. However, the following pink bar is displayed across the top of the Dashboard... Not sure why there is an error, and definitely not sure why I need to "try again", as I have clearly been signed in correctly and can access my organization. This happens across multiple browsers (Firefox, Edge, Chrome) and even persists after resetting the browsers to their default state. The behavior seems to coincide with the February 7th end to the "Free 100" licensing on Systems Manager. It did not begin until after that date, and yes, I do still have some devices in a 'Free 100' Systems Manager organization that is linked to the same account I use for my main organization. If Systems Manager is the source of this 'glitch', is there any workaround I can use other than never closing the browser that has Dashboard running? (Unfortunately I'm not going to be able to transition the final set of devices in Systems Manager over to our new endpoint management platform until June) UPDATE: I removed my admin account from the Organization that uses Systems Manager, waited a few minutes and then opened a browser to access Dashboard for my primary Org. After going through the login process, I closed the browser and re-opened it. No dice... I was back at the login screen once again. It seems like Systems Manager was NOT causing the problem, as it still exists even when my administrator account is no longer associated with the organization that uses Systems Manager.
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Sep 7 2023
2:54 PM
I did open a support case. It took a lot of back and forth, but in the end the support technician refused to acknowledge that the past behavior of the group policy page was indeed to show ALL devices with a group policy applied to them, regardless of the last time of connection. He insisted that clicking on a group policy where 343 clients have that policy applied to them and only having two of the clients listed in the dashboard was the "way it is supposed to work". It looks like that feature has gone to the same place that Boolean searches in dashboard disappeared to a few years ago.
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Aug 28 2023
9:37 AM
On the network wide --> general page, there is nothing that refers to client privacy. In fact, the word 'client' appears only four times on that page... three times in the context of firmware upgrades and one time referring to clients wired directly to an access point. Is this a setting that I have to open a ticket in order to have enabled on that page?
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Aug 28 2023
9:23 AM
I am trying to get a list of all clients that have a specific group policy applied to them. The group policy page in the dashboard says that there are 343 clients with that group policy, but when I click on the number of clients, I am only provided a list of clients that connected in the past day, not ALL clients with that policy. Even if I follow the instructions here... Finding All Clients with Custom Device Policies - Cisco Meraki ...I get the same behavior. Only recently connected clients are shown, not ALL clients with the policy... even though the documentation states that is what should be displayed. I know this worked correctly in the past. What has changed, or what am I doing wrong?
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Feb 13 2023
8:37 AM
I also had some issues with SP when I tried to set it up. I was able to get IdP working easily, but the SP process was still broken (and some necessary configuration elements were missing from Organization-->Settings in the dashboard). But then I found a toggle button in the Organization-->Early Access section of dashboard where I could turn on SAML SSO. After flipping that toggle button, the required configuration options showed up in the dashboard settings and I could complete the SP setup process and get it working properly.
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Feb 12 2023
12:10 PM
1 Kudo
I ran into this issue today. It turns out that any account that tries to use SAML/SSO access to Meraki dashboard cannot have the same email address (username) as an already existing Meraki dashboard account. As soon as I configured a different administrative account in Azure for write access to Meraki dashboard, that account was able to progress through the SSO process and get deposited in the dashboard without landing on the "true" page.
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