Good afternoon! I apologize for my absence from this post. Melissa hit this right on the head. I have had a couple of conversations with Meraki about this and since we are changing the supervised state of the phone, it is recommended to do an "iCloud Sync" and not restore from a backup. Using this method you do lose iMessages (text), phone call data, voicemail, installed apps, and songs not purchased through iTunes. You do maintain contacts, photos, and app data so long as it is stored in iCloud. Users can verify that there data is in iCloud by going to iCloud.com. I have went through about 14 phones so far with no issues or complaints. For the users that don't participate in iCloud, they weren't concerned that they received a fresh slate. We also made sure to prime everyone weekly before transitioning to the new phones by sending emails with information about the transition and as well as how to back up the data for themselves. Apple has many excellent KBs for saving your data. Having the phones in a supervised state is really important. I don't know why you wouldn't want to supervise a fleet of phones just due to the fact that you can't disable the iCloud Activation lock on the phones if the previous user doesn't log out of iCloud entirely. This was one of the main reasons we chose to implement Meraki System Manager MDM. With all of that said, I really appreciate everyone's participation in this thread and hope that it helps others out along the way. Have a great weekend everyone! Best Regards, Chris Murdaugh
... View more
