We have this issue too, Meraki support also useless for us. I have found a workaround that is less disruptive than a factory reset: o On the device go into the Meraki app o Select Managed Apps from the menu o Tap the install button next to the app name to access the play store o In the Google Play store press the 3 lines icon/ menu button in the top left o This should show a green bar with the android for work username in this format Android Enterprise User (xxxxx) o In the Meraki Dashboard, change the device owner to the Android Enterprise user you noted down in the previous step o Back on the device, go into the Meraki app, go to configuration, and click refresh. Ensure the last sync time shows this has synced o Reboot the device (not sure if this step is needed?) o Go back into the Meraki app o You should now be able to install the app through managed apps as normal o Once you have installed the apps you need to, go back into Meraki dashboard and change the owner back to the correct owner o Go back into the Meraki app and refresh again. Make sure it has synced o Reboot the device (not sure if this step is needed?) Done!
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