My issue was resolved with the help of the support organization.  There were 2 records in the SM dashboard for the same UUID (i.e. device) although I could not see that by filtering on the device name.  I had to query the device in question, copy it's UUID, filter the Devices page by the UUID and delete the incomplete device entry.   Now if I could just get remote Screen Sharing (Remote Desktop) to work without prompting the user in Catalina... ... View more