I wanted to post to explain some of this behavior and what steps users may take in the future when running into this problem.   First, all Meraki hardware is designed to work out-of-band. This means that if the app is showing things as offline, it might just be the connection between the hardware and the Cisco Meraki cloud. In these states, the hardware will continue operating per the last configuration it received from the app.   Second, if these issues persist past logging out and back in, it definitely merits a support case. We expect this information to be readily available, or at least available by using the pull to refresh - pulling down on many screens should prompt a data refresh. ... View more

I'm currently running the latest version of the iOS app with no improvement.  Still getting messages every 15 minutes.  Support had turned it off on the back-end but as a test wanted me to put it back on and then back off.  Unfortunately, when turning it off, the alerts never stopped.   My suspicion is that i'm turning it off while there is high utilization and because its in an triggered status, its not changing the flag from the iOS app.  Again.. just a suspicion.   This all may be compounded by a camera NVRthat is recording from 6 cameras.  This device shows in the app to be about 40Mbps.  For some reason, this shows as "Internet" bandwidth even though the traffic is all internal.   ... View more

Hi,   At this time we are unable to provide an ETA of when the issue of claiming Umbrella licenses will be resolved. However, the engineering team is actively working to resolve this issue and we hope to have this resolved as soon as possible as we understand the impact this can have on customer's network security. Thank you for your patience as we work to resolve this!  ... View more

Any Update to this?  I just connected my gx20 router to my Spectrum Cable modem last night.  I'm able to get everything working through the router and the Meraki-Go app is seeing the devices and types of traffic.  My problem is slightly different from the original poster.  When I go to the app, under Hardware, it shows that my device is alerting (although the LED is white) and when I go into the device, it shows "Has never connected to the Meraki cloud".  It doesn't show an IP address for the device either.   Any ideas?  I have not rebooted the spectrum cable modem. ... View more