Yes checked that already and the bank is not getting blocked. I have tried whitelisting the accountants laptop as well.   Just spent 15 minutes on hold waiting for Meraki support and while I was waiting ran a trace route to the secure site and that ran fine so I think I am going to go back to the bank's IT support tomorrow.    traceroute to web13.secureinternetbank.com (107.162.165.132), 30 hops max, 46 byte packets 1 66-109-35-33.static.firstlight.net (66.109.35.33) 1.072 ms 1.095 ms 2.103 ms 2 be2.albnypscr1.ip.firstlight.net (66.109.52.57) 0.926 ms 0.907 ms 0.921 ms 3 be21.nycmnyqobr1.ip.firstlight.net (66.152.98.10) 3.749 ms 3.700 ms 3.964 ms 4 ae-4.a01.nycmny17.us.bb.gin.ntt.net (168.143.228.122) 3.611 ms 3.641 ms 3.609 ms 5 ae-5.r21.nwrknj03.us.bb.gin.ntt.net (129.250.4.174) 5.824 ms 354.158 ms 1350.054 ms 6 ae-3.r25.asbnva02.us.bb.gin.ntt.net (129.250.6.116) 10.536 ms 9.980 ms 9.412 ms 7 ae-1.a04.asbnva02.us.bb.gin.ntt.net (129.250.2.125) 10.971 ms 10.450 ms 9.988 ms 8 ae-1.f5-networks.asbnva02.us.bb.gin.ntt.net (128.241.219.154) 9.060 ms 9.703 ms 10.278 ms 9 107.162.79.1 (107.162.79.1) 12.571 ms 8.993 ms 12.109 ms 10 107.162.165.132 (107.162.165.132) 12.768 ms 10.135 ms 10.898 ms   Thanks for the help ... View more