I have a pretty big commitment to Meraki (for a small business) and have loved the product and support from day 1! I have evangelized the product and company. Recently we wanted to try the Insights application and after a .lot of effort they granted us a trial license. I tried to install it and find that our MX80 is on EOL and that Insights is not supported on it. Even though I have 3.5 years left on my license these new features are not going to be available to me. Then I had a need to have the MX80 connect to a site to site vpn that uses IKEv2. Sure no problem, call support and get IKEv2 turned on. Did that but could not get the tunnel up. After a couple of support calls I am told the required firmware for IKEv2 isn't supported on the MX80. Now I say OK give me a quote to upgrade to the MX84. The hardware is reasonable but the insulting part is they expect me to just eat the remaining 3.5 years on the license. Is it me or does that seem a little greedy of Meraki? I get the idea of EOL and product replacement but shouldn't there be a more equitable upgrade path to encourage people like me to stay in the family? Sincere question all feedback appreciated. Thanks!
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