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Re: Where’s my umbrella [IT'S BEEN FOUND!]? Our Gnome Security Team is on t...

by in Community Announcements
‎Dec 17 2019 12:21 PM
3 Kudos
‎Dec 17 2019 12:21 PM
3 Kudos
I found an umbrella here - photographic evidence too... https://community.meraki.com/t5/Community-Announcements/Congratulations-to-the-winners-of-the-Network-Resolutions/ba-p/35277 ... View more

Re: SM broken on iPadOS 13.2.3? Everything Pending

by in Mobile Device Management
‎Dec 3 2019 5:57 AM
1 Kudo
‎Dec 3 2019 5:57 AM
1 Kudo
OK, I've made some progress.   I removed the device from Meraki by ticking on the device in Device List and then doing Delete/Remove from Network. Then I unassigned the device from the MDM in DEP in my Apple School Manager account. I Waited for the device to disappear from Meraki DEP Then Reassigned the device in ASM to the MDM Finally Factory reset the iPad, brought the iPad back into Meraki DEP and then devices and reassigned TAGS etc.   All seems to now be reconnected as expected.  I've done the same to the other iPads that were stuck Pending, and they are now back in.   I'm not sure what happened there, but removing the device all the way and re-adding seems to have done the trick.   Later on I will try upgrading the iPadOS on another iPad to 13.2.3 and see what happens now I know I can get the devices back into Meraki and talking properly.   Thanks everyone.   Matt ... View more

Re: UPDATE: SM broken on iPadOS 13.2.3? Everything Pending

by in Mobile Device Management
‎Dec 2 2019 1:27 AM
‎Dec 2 2019 1:27 AM
@vassallon Thanks, I have tried the iPad on several distinct networks including my WiFi at home, and it's still not happy.  It only seems to be IOS13.2, my devices on 12.x are all happy, can be factory reset etc and hook back up no problem. ... View more

Re: UPDATE: SM broken on iPadOS 13.2.3? Everything Pending

by in Mobile Device Management
‎Nov 26 2019 1:37 AM
‎Nov 26 2019 1:37 AM
Thanks both, @BlakeRichardson, there have been no changes to any of the policies in Meraki. On the iPad, I have Privacy/Location Settings set to ON, and the other settings as per default. @vassallon, on the dashboard, for the device, I have clicked Clear Passcode in MDM Commands/Mobile SecurityDevice Security/ That is also now "pending" Nov 26 09:17 Clear device passcode Pending So I have manually removed the passcode on the device. the device has since checked in, but still no sign of my Meraki config on the iPad. ... View more

Re: Meraki MDM is not working, All command sent to iPad are Pending

by in Mobile Device Management
‎Nov 25 2019 7:57 AM
‎Nov 25 2019 7:57 AM
Hi Ruj, what version of iPadOS are you running?  I think I have a similar issue on iPadOS 13.2.3. ... View more

UPDATE: SM broken on iPadOS 13.2.3? Everything Pending

by in Mobile Device Management
‎Nov 25 2019 2:46 AM
‎Nov 25 2019 2:46 AM
I have just deployed via DEP another 5x iPad Mini5 that shipped with ios 12.4 successfully so I'm happy that Meraki Dashboard and ASM etc are configured OK.  Organisation/MDM "Test Certificate" tells me "The Certificate is Valid"   It seems the ipad on 13.2.3 still won't play nicely.  Going to m.meraki.com and enrolling the device via Safari forces the activity log on the Dashboard for the device to check in, and the activity log still only shows the  TokenUpdate as successful   Nov 25 15:08 Apps refresh Pending- Nov 25 15:08 CertificateList Pending- Nov 25 15:08 Profiles refresh Pending- Nov 25 15:08 Client details refresh Pending- Nov 25 15:08 TokenUpdate Success   It's checking in but things like the IP address, IOS version, Charge level etc. don't get updated.   ... View more

SM broken on iPadOS 13.2.3? Everything Pending

by in Mobile Device Management
‎Nov 25 2019 1:32 AM
‎Nov 25 2019 1:32 AM
Hi, I have a problem with the iPads that have updated to iPadOS 13.2.3.  Meraki on them seems to be broken, in the devices activity logs,    Nov 24 17:07 Apps refresh Pending- Nov 24 17:07 CertificateList Pending- Nov 24 17:07 Profiles refresh Pending- Nov 24 17:07 Client details refresh Pending- Nov 24 17:07 TokenUpdate Success   Other devices on earlier versions of IOS are working as expected.  The iPad on 13.2.3 checks in ok,  but isn't showing updates in Dashboard e.g. ios version, charge level etc.   I have factory reset the device, and go through the initial steps, the iPad tells me the device is being Remote Managed, and pulls my config down, goes through to the home screen, but fails to pull any Apps or Profile settings.   I have factory reset a device on 12.1.1 and all works as expected.     The iPad in question was upgraded to 13.2.3 from 13.2.2 on the evening on the 19th Nov, and has been "pending" ever since.   Is there an issue with Meraki SM on iPadOS 13.2.3?   Thanks   Matt ... View more
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